Search Results - Alexander E. Reppel

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  1. 1
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    Understanding the characteristics of effective professors: the student's perspective by Thorsten Gruber, Alexander E. Reppel, Roediger Voss

    Published 2010
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  2. 2
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    Which classroom service encounters make students happy or unhappy?: insights from an online CIT study by Roediger Voss, Thorsten Gruber, Alexander E. Reppel

    Published 2010
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  3. 3
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    Service recovery in higher education: does national culture play a role? by Thorsten Gruber, Ilma Nur Chowdhury, Alexander E. Reppel

    Published 2011
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  4. 4
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    Individual values and motivational complexities in ethical clothing consumption: a means-end approach by Thomas Jaegel, Kathy Keeling, Alexander E. Reppel, Thorsten Gruber

    Published 2012
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  5. 5
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    Designing and conducting online interviews to investigate interesting consumer phenomena by Thorsten Gruber, Isabelle Szmigin, Alexander E. Reppel, Roediger Voss

    Published 2008
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  6. 6
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    Analysing the preferred characteristics of frontline employees dealing with customer complaints: a cross-national Kano study by Thorsten Gruber, Ibrahim Abosag, Alexander E. Reppel, Isabelle Szmigin

    Published 2011
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  7. 7
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    Revealing the expectations and preferences of complaining customers by combining the laddering interviewing technique with the Kano model of customer satisfaction by Thorsten Gruber, Alexander E. Reppel, Isabelle Szmigin, Roediger Voss

    Published 2008
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  8. 8
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    Complaint resolution management expectations in an asymmetric business-to-business context by Thorsten Gruber, Stephan C. Henneberg, Bahar Ashnai, Peter Naude, Alexander E. Reppel

    Published 2010
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  9. 9
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    Complaint management expectations: an online laddering analysis of small versus large firms by Stephan C. Henneberg, Thorsten Gruber, Alexander E. Reppel, Bahar Ashnai, Peter Naude

    Published 2009
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  10. 10
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    Investigating the influence of professor characteristics on student satisfaction and dissatisfaction: a comparative study by Thorsten Gruber, Anthony Lowrie, Glen H. Brodowsky, Alexander E. Reppel, Roediger Voss, Ilma Nur Chowdhury

    Published 2012
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  11. 11
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    A cross-cultural comparison of business complaint management expectations by Stephan C. Henneberg, Thorsten Gruber, Alexander E. Reppel, Peter Naude, Bahar Ashnai, Frank Huber, Ilma Nur Chowdhury

    Published 2015
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