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    Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys

    Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys by Jens Hogreve, Nancy V Wünderlich, Ilma Nur Chowdhury, Hannes Fleischer, Sahar Mousavi, Julia Rötzmeier-Keuper, Rui Sousa

    Published 2019
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