Search Results - Linda Nasr

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  1. 1
    When good news is bad news: the negative impact of positive customer feedback on front-line employee well-being

    When good news is bad news: the negative impact of positive customer feedback on front-line employee well-being by Linda Nasr, Jamie Burton, Thorsten Gruber

    Published 2015
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    Developing a deeper understanding of positive customer feedback

    Developing a deeper understanding of positive customer feedback by Linda Nasr, Jamie Burton, Thorsten Gruber

    Published 2018
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  3. 3
    Exploring the impact of customer feedback on the well-being of service entities - a TSR perspective

    Exploring the impact of customer feedback on the well-being of service entities - a TSR perspective by Linda Nasr, Jamie Burton, Thorsten Gruber, Jan Kitshoff

    Published 2014
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    Special section: Advancing customer experience and big data impact via academic- practitioner collaboration

    Special section: Advancing customer experience and big data impact via academic- practitioner collaboration by Jamie Burton, Linda Nasr, Thorsten Gruber, Helen L. Bruce

    Published 2017
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  5. 5
    Re-examining value co-creation in the age of interactive service robots

    Re-examining value co-creation in the age of interactive service robots by Willy Barnett, Adrienne Foos, Thorsten Gruber, Debbie Keeling, Kathy Keeling, Linda Nasr

    Published 2015
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