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    Handbook of service science / Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, editors ; foreword by Carl J. Schramm and William J. Baumol.

    Handbook of service science / Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, editors ; foreword by Carl J. Schramm and William J. Baumol.

    Published 2010
    Other Authors: “…Maglio, Paul P.…”
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