'Am I not answering your questions properly?' Clarification, adequacy and responsiveness in semi-structured telephone and face-to-face interviews by Annie Irvine, Paul Drew, Roy Sainsbury

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Understanding interactions between social security claimants and employment advisers- lessons from the UK by Merran Toerien, Roy Sainsbury, Paul Drew, Annie Irvine

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Putting personalisation into practice: work-focused interviews in Jobcentre Plus by Merran Toerien, Roy Sainsbury, Paul Drew, Annie Irvine

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New deal for disabled people national extension: findings from the first wave of qualitative research with clients, job brokers and jobcentre plus staff by Anne Corden, Tim Harries, Katherine Hill, Karen Kellard, Jane Lewis, Roy Sainsbury, Patricia Thornton

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New deal for disabled people: an in-depth study of job broker service delivery, by Jane Lewis, Anne Corden, Lucy Dillon, Katherine Hill, Karen Kellard, Roy Sainsbury, Patricia Thornton

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