Search Results - Werner Kunz

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    Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

    Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? by Vinh Nhat Lu, Jochen Wirtz, Werner Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins, Paul Patterson

    Published 2020
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