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Is customer participation always good in service recovery? The moderating role of customers' positive psychological capital
by
Alotaibi, Meteb Naif
,
Chaouali, Walid
,
Mjahed Hammami, Samiha
,
Schoefer, Klaus
,
Aloui, Narjess
,
Abdulhamid Saleh, Mahmoud
Published in
International journal of bank marketing
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International Journal Of Bank Marketing
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Bank Marketing
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Banking Industry
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Banks
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Beschwerdemanagement
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Beziehungsmarketing
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Business
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Business & Economics
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Collaboration
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Customer Participation
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Customer Satisfaction
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Customer Services
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Dienstleistungsqualität
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Emotion
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Hedonic Value
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Hypotheses
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Konsumentenverhalten
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Kundenservice
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Kundenwert
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Kundenzufriedenheit
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Participation
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