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    The demand-what-you-want strategy to service recovery: achieving high customer satisfaction with low service failure compensation using anchoring and precision effects

    The demand-what-you-want strategy to service recovery: achieving high customer satisfaction with low service failure compensation using anchoring and precision effects by Kron, Nathalie, Björkman, Jesper, Ek, Peter, Pihlgren, Micael, Mazraeh, Hanan, Berggren, Benny, Sörqvist, Patrik

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