Search Results - Cai, Raine (Ruiying)

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  1. 1
    Effect of disruptive customer behaviors on others' overall service experience: An appraisal theory perspective

    Effect of disruptive customer behaviors on others' overall service experience: An appraisal theory perspective by Cai, Ruiying (Raine), Lu, Lu, Gursoy, Dogan

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  2. 2
    Developing a typology of disruptive customer behaviors: Influence of customer misbehavior on service experience of by-standing customers

    Developing a typology of disruptive customer behaviors: Influence of customer misbehavior on service experience of by-standing customers by Gursoy, Dogan, Cai, Raine (Ruiying), Anaya, Gerardo Joel

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  3. 3
    When disclosing the artificial intelligence (AI) technology integration into service delivery backfires: Roles of fear of AI, identity threat and existential threat

    When disclosing the artificial intelligence (AI) technology integration into service delivery backfires: Roles of fear of AI, identity threat and existential threat by Xu, Yingwei (Wayne), Zhou, Gongmei (May), Cai, Ruiying (Raine), Gursoy, Dogan

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  4. 4
    Developing a typology of disruptive customer behaviors

    Developing a typology of disruptive customer behaviors by Gursoy, Dogan, Cai, Raine (Ruiying), Anaya, Gerardo Joel

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