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Improving risk assessment for customer-oriented FMEA
by
Koomsap, Pisut
,
Charoenchokdilok, Thuangporn
Published in
Total quality management & business excellence
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Total Quality Management & Business Excellence
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Beziehungsmarketing
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Business & Economics
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Customer Dissatisfaction
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Customer Involvement
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Customers
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Dienstleistungsqualität
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Fmea
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Kano Model
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Kundenzufriedenheit
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Management
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Qualitätsmanagement
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Risiko
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