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Search Results - Chu, Carmen Yiu Ha
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Delivering Quality Service: Diagnosing Favorable and Unfavorable Service Encounters in Restaurants
by
Kivelä, Jakša J.
,
Chu, Carmen Yiu Ha
Published in
Journal of hospitality & tourism research (Washington, D.C.)
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Journal Of Hospitality & Tourism Research
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Critical Incident Technique
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Customer Feedback
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Delivering Quality Service
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Polls & Surveys
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Restaurants
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Sage
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Sage Complete Deep Backfile Purchase 2012
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