Examining the influence of control and convenience in a self-service setting by Collier, Joel E., Sherrell, Daniel L.

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Investigating work engagement in the service environment by Barnes, Donald C, Collier, Joel E

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Customer delight and work engagement by Barnes, Donald, Collier, Joel E, Robinson, Stacey

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Understanding the differences of public and private self-service technology by E. Collier, Joel, L. Sherrell, Daniel, Babakus, Emin, Blakeney Horky, Alisha

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Only If It Is Convenient: Understanding How Convenience Influences Self-Service Technology Evaluation by Collier, Joel E., Kimes, Sheryl E.

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Giving back the “self” in self service: customer preferences in self-service failure recovery by Collier, Joel E., Breazeale, Michael, White, Allyn

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Self-service delight: Exploring the hedonic aspects of self-service by Collier, Joel E., Barnes, Donald C.

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Experiential Purchase Quality: Exploring the Dimensions and Outcomes of Highly Memorable Experiential Purchases by Pelletier, Mark J., Collier, Joel E.

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Measuring Service Quality in E-Retailing by Collier, Joel E., Bienstock, Carol C.

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Idiosyncratic service experiences: When customers desire the extraordinary in a service encounter by Collier, Joel E., Barnes, Donald C., Abney, Alexandra K., Pelletier, Mark J.

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Why the little things matter: Exploring situational influences on customers' self-service technology decisions by Collier, Joel E., Moore, Robert S., Horky, Alisha, Moore, Melissa L.

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Tailoring to Customers’ Needs: Understanding How to Promote an Adaptive Service Experience With Frontline Employees by Wilder, Kelly M., Collier, Joel E., Barnes, Donald C.

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The Effects of Perceived Fairness on Customer Responses to Retailer SST Push Policies by White, Allyn, Breazeale, Michael, Collier, Joel E.

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It’s not whether you win or lose, it’s how you play: customer delight in unpredictable experiential encounters by Barnes, Donald C., Pelletier, Mark J., Collier, Joel E., Beatty, Sharon E.

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Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise by Barnes, Donald C, Collier, Joel E, Howe, Vince, Douglas Hoffman, K

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How Customers View Self-service Technologies by Kimes, Sheryl E, Collier, Joel E

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Investigating the Employee's Perspective of Customer Delight by Barnes, Donald C., Collier, Joel E., Ponder, Nicole, Williams, Zachary

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Model Misspecification: Contrasting Formative and Reflective Indicators for a Model of E-Service Quality by Collier, Joel E., Bienstock, Carol C.

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How Do Customers Judge Quality in an E-tailer? by Collier, Joel E, Bienstock, Carol C

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Good people good planet: Investigating the interconnection between social and environmental sustainability by Waites, Stacie F., Farmer, Adam, Collier, Joel

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