Search Results - Eklöf, Claes Cassel, J A.

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    Modelling customer satisfaction and loyalty on aggregate levels: Experience from the ECSI pilot study

    Modelling customer satisfaction and loyalty on aggregate levels: Experience from the ECSI pilot study by Eklöf, Claes Cassel, J A.

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    Modelling customer satisfaction and loyalty on aggregate levels: Experience from the ECSI pilot study

    Modelling customer satisfaction and loyalty on aggregate levels: Experience from the ECSI pilot study by Cassel, Claes, Eklöf, Jan A.

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    Structural analysis and measurement of customer perceptions, assuming measurement and specifications errors

    Structural analysis and measurement of customer perceptions, assuming measurement and specifications errors by Westlund, Anders H., Cassel, Claes M., Eklöf, Jan, Hackl, Peter

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