Search Results - Gilmore, James H

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  1. 1
    A leader's guide to innovation in the experience economy

    A leader's guide to innovation in the experience economy by Joseph Pine II, B., H. Gilmore, James

    Published in Strategy & leadership
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  2. 2
    Satisfaction, sacrifice, surprise: three small steps create one giant leap into the experience economy

    Satisfaction, sacrifice, surprise: three small steps create one giant leap into the experience economy by Pine II, B Joseph, Gilmore, James H

    Published in Strategy & leadership
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  3. 3
    Observational skills: eye-openers for innovation

    Observational skills: eye-openers for innovation by Gilmore, James

    Published in Strategy & leadership
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  4. 4
    The eight principles of strategic authenticity

    The eight principles of strategic authenticity by Pine, B. Joseph, Gilmore, James H.

    Published in Strategy & leadership
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  5. 5
    Customer experience places: the new offering frontier

    Customer experience places: the new offering frontier by Gilmore, James H., Pine, B. Joseph

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  6. 6
    The "New You" Business

    The "New You" Business by Bettencourt, Lance A, Pine, B Joseph, Gilmore, James H, Norton, David W

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  7. 7
    Integrating experiences into your business model: five approaches

    Integrating experiences into your business model: five approaches by Pine II, B. Joseph, Gilmore, James

    Published in Strategy & leadership
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  8. 8
    Differentiating hospitality operations via experiences: why selling services is not enough

    Differentiating hospitality operations via experiences: why selling services is not enough by Gilmore, James H., Pine, B.Joseph

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  9. 9
    The four faces of mass customization

    The four faces of mass customization by Gilmore, J H, Pine, 2nd, B J

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  10. 10
    All physicians must be actors when performing on the health care stage

    All physicians must be actors when performing on the health care stage by Pine, B Joseph, Gilmore, James H

    Published in Orthopedics Today
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  11. 11
    Orthopedists should strive to offer an experience in health care

    Orthopedists should strive to offer an experience in health care by Pine, B Joseph, Gilmore, James H

    Published in Orthopedics Today
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  12. 12
    Welcome to the experience economy

    Welcome to the experience economy by Pine, 2nd, B J, Gilmore, J H

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  13. 13
    Differentiating Hospitality Operations via Experiences: Why Selling Services Is Not Enough

    Differentiating Hospitality Operations via Experiences: Why Selling Services Is Not Enough by Gilmore, James H., Pine, B. Joseph

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  14. 14
    Get real: does what your bank says about itself align with the reality that customers encounter? In today's experience economy, customers increasingly expect all types of businesses--including financial institutions--to represent themselves "authentically."

    Get real: does what your bank says about itself align with the reality that customers encounter? In today's experience economy, customers increasingly expect all types of businesse... by Gilmore, James H

    Published in ABA bank marketing
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  15. 15
    Satisfaction, sacrifice, surprise

    Satisfaction, sacrifice, surprise by Pine, B. Joseph, Gilmore, James H.

    Published in Strategy & leadership
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  16. 16
    Beyond goods and services

    Beyond goods and services by Gilmore, James H, Pine, B Joseph

    Published in Strategy & leadership
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  17. 17
    Electronic publishing : CAB International's strategy for the 1990s

    Electronic publishing : CAB International's strategy for the 1990s by GILMORE, J. H, WILEY, D. L

    Published in Aslib proceedings
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  18. 18
    Keep it Real

    Keep it Real by Pine, B Joseph, Gilmore, James H

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  19. 19
    Beyond goods and services: staging experiences and guiding transformations

    Beyond goods and services: staging experiences and guiding transformations by Gilmore, James H, Pine, II, B. Joseph

    Published in Strategy & leadership
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  20. 20
    Authenticity: is it real or is it marketing?

    Authenticity: is it real or is it marketing? by Weinberger, David

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