Search Results - Hoffman, K.Douglas

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  1. 1
    A typology of retail failures and recoveries

    A typology of retail failures and recoveries by Kelley, Scott W., Hoffman, K.Douglas, Davis, Mark A.

    Published in Journal of retailing
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  2. 2
    Pricing retail services

    Pricing retail services by Hoffman, K.Douglas, Turley, L.W., Kelley, Scott W.

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  3. 3
    An investigation of positive affect, prosocial behaviors and service quality

    An investigation of positive affect, prosocial behaviors and service quality by Kelley, Scott W., Hoffman, K.Douglas

    Published in Journal of retailing
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