Search Results - Holz, Heiko F

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    “My colleague is a robot” – exploring frontline employees' willingness to work with collaborative service robots

    “My colleague is a robot” – exploring frontline employees' willingness to work with collaborative service robots by Paluch, Stefanie, Tuzovic, Sven, Holz, Heiko F, Kies, Alexander, Jörling, Moritz

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    Eliminating customer experience pain points in complex customer journeys through smart service solutions

    Eliminating customer experience pain points in complex customer journeys through smart service solutions by Holz, Heiko F, Becker, Marc, Blut, Markus, Paluch, Stefanie

    Published in Psychology & marketing
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