Search Results - Huang, Yu-Shan (Sandy)

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  1. 1
    Pepper, just show me the way! How robotic shopping assistants should look and act

    Pepper, just show me the way! How robotic shopping assistants should look and act by Fukawa, Nobuyuki, (Sandy) Huang, Yu‐Shan, Babin, Barry J.

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  2. 2
    Why Sabotage Customers Who Mistreat You? Activated Hostility and Subsequent Devaluation of Targets as a Moral Disengagement Mechanism

    Why Sabotage Customers Who Mistreat You? Activated Hostility and Subsequent Devaluation of Targets as a Moral Disengagement Mechanism by Huang, Yu-Shan (Sandy), Greenbaum, Rebecca L., Bonner, Julena M., Wang, Cynthia S.

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  3. 3
    Necessary evil: a strategy to manage dysfunctional customer behavior

    Necessary evil: a strategy to manage dysfunctional customer behavior by Huang, Yu-Shan (Sandy), Fang, Xiang, Liu, Ruping

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  4. 4
    A shift in corporate prioritization of CSR issues

    A shift in corporate prioritization of CSR issues by Smith, Katherine Taken, Huang, Yu-Shan (Sandy)

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  5. 5
    Chatbots and service failure: When does it lead to customer aggression

    Chatbots and service failure: When does it lead to customer aggression by Huang, Yu-Shan (Sandy), Dootson, Paula

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  6. 6
    Conjunctionitis: a call for clarity in construct definitions

    Conjunctionitis: a call for clarity in construct definitions by Voss, Kevin E, Zablah, Alex R, Huang, Yu-Shan (Sandy), Chakraborty, Goutam

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  7. 7
    Face Gain and Face Loss in Restaurant Consumers’ Brand Advocate Behaviors

    Face Gain and Face Loss in Restaurant Consumers’ Brand Advocate Behaviors by Huang, Yu-Shan (Sandy), Wang, Yao-Chin, Kuo, Pei-Jou

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  8. 8
    Service robots in full- and limited-service restaurants: Extending technology acceptance model

    Service robots in full- and limited-service restaurants: Extending technology acceptance model by Kao, Wei-Kang, Huang, Yu-Shan (Sandy)

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  9. 9
    Does employee intervention encourage or discourage the spread of dysfunctional customer behavior?

    Does employee intervention encourage or discourage the spread of dysfunctional customer behavior? by Huang, Yu-Shan (Sandy), Liu, Ruping

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  10. 10
    Chatbot service usage during a pandemic: fear and social distancing

    Chatbot service usage during a pandemic: fear and social distancing by Huang, Yu-Shan (Sandy), Kao, Wei-Kang

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  11. 11
    The Positive Influence of Watching Others Receive Preferential Treatment on Rewards Program Participation: The Moderating Role of Rule Knowledge

    The Positive Influence of Watching Others Receive Preferential Treatment on Rewards Program Participation: The Moderating Role of Rule Knowledge by Huang, Yu-Shan (Sandy), Brown, Tom J.

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  12. 12
    How does customer orientation influence authentic emotional display?

    How does customer orientation influence authentic emotional display? by Huang, Yu-Shan (Sandy), Brown, Tom J

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