Every cloud has a silver lining — Exploring the dark side of value co-creation in B2B service networks by Chowdhury, Ilma Nur, Gruber, Thorsten, Zolkiewski, Judy

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Social management capabilities of multinational buying firms and their emerging market suppliers: An exploratory study of the clothing industry by Huq, Fahian Anisul, Chowdhury, Ilma Nur, Klassen, Robert D.

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Social business collaboration at the bottom of the pyramid: The case of orchestration by Gold, Stefan, Chowdhury, Ilma Nur, Huq, Fahian Anisul, Heinemann, Kristin

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Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys by Wünderlich, Nancy V., Hogreve, Jens, Chowdhury, Ilma Nur, Fleischer, Hannes, Mousavi, Sahar, Rötzmeier-Keuper, Julia, Sousa, Rui

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Investigating the Influence of Professor Characteristics on Student Satisfaction and Dissatisfaction: A Comparative Study by Gruber, Thorsten, Lowrie, Anthony, Brodowsky, Glen H., Reppel, Alexander E., Voss, Roediger, Chowdhury, Ilma Nur

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A Cross-Cultural Comparison of Business Complaint Management Expectations by Henneberg, Stephan C., Gruber, Thorsten, Reppel, Alexander, Naudé, Peter, Ashnai, Bahar, Huber, Frank, Chowdhury, Ilma Nur

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Service recovery in higher education: Does national culture play a role? by Gruber, Thorsten, Chowdhury, Ilma Nur, Reppel, Alexander E.

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Every cloud has a silver lining - Exploring the dark side of value co-creation in B2B service networks by Ilma Nur Chowdhury, Thorsten Gruber, Judy Zolkiewski

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Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys by Jens Hogreve, Nancy V Wünderlich, Ilma Nur Chowdhury, Hannes Fleischer, Sahar Mousavi, Julia Rötzmeier-Keuper, Rui Sousa

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A cross-cultural comparison of business complaint management expectations by Stephan C. Henneberg, Thorsten Gruber, Alexander E. Reppel, Peter Naude, Bahar Ashnai, Frank Huber, Ilma Nur Chowdhury

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Service recovery in higher education: does national culture play a role? by Thorsten Gruber, Ilma Nur Chowdhury, Alexander E. Reppel

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Investigating the influence of professor characteristics on student satisfaction and dissatisfaction: a comparative study by Thorsten Gruber, Anthony Lowrie, Glen H. Brodowsky, Alexander E. Reppel, Roediger Voss, Ilma Nur Chowdhury

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