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    Improving Behavior Loyalty: The Importance of Communication Media Selection in Addressing Service Failure and Service Recovery in Indonesian Airlines

    Improving Behavior Loyalty: The Importance of Communication Media Selection in Addressing Service Failure and Service Recovery in Indonesian Airlines by Purwanto, Nuri, Amelia, Amelia, Rofiah, Chusnul, Juwita, Kristin, Utomo, Langgeng Prayetno

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