Search Results - Lahap, J.

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    The Importance of Communication in Improving Service Delivery and Service Quality in the Malaysian Hotel Industry

    The Importance of Communication in Improving Service Delivery and Service Quality in the Malaysian Hotel Industry by Lahap, J., O’Mahony, B., Dalrymple, J.

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    A Study of Brand Image towards Customer's Satisfaction in the Malaysian Hotel Industry

    A Study of Brand Image towards Customer's Satisfaction in the Malaysian Hotel Industry by Lahap, Johanudin, Ramli, Nur Safiah, Said, Noraslinda Mohd, Radzi, Salleh Mohd, Zain, Razlan Adli

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