Search Results - Maute, Manfred F.

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  1. 1
    Restraining The Dissolution Of Faltering Exchange Relationships: The Influence Of Relationship Trust And Switching Barriers On Customer Complaining, Loyalty, And Defection

    Restraining The Dissolution Of Faltering Exchange Relationships: The Influence Of Relationship Trust And Switching Barriers On Customer Complaining, Loyalty, And Defection by Manfred F. Maute, Manfred F. Maute

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  2. 2
    COVID-19 and Digital Innovation: Crafting a New Mobile Fitness App with Conjoint Analysis in Response to Changes in Market/Competitive Landscapes

    COVID-19 and Digital Innovation: Crafting a New Mobile Fitness App with Conjoint Analysis in Response to Changes in Market/Competitive Landscapes by Cunningham, Nicole M., Maute, Manfred F.

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  3. 3
    Modeling The Effects Of Socio-Demographic, Psychographic And Relationship Characteristics On Share Of Wallet For Financial Services

    Modeling The Effects Of Socio-Demographic, Psychographic And Relationship Characteristics On Share Of Wallet For Financial Services by Kong, Raymond T., Maute, Manfred F.

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  4. 4
    Leveraging Transactional and Relational Response Differences with Demographic and Psychographic Segmentation

    Leveraging Transactional and Relational Response Differences with Demographic and Psychographic Segmentation by Maute, Manfred F., Naumenko, Olga, Kong, Raymond

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  5. 5
    Defensive strategies for managing satisfaction and loyalty in the service industry

    Defensive strategies for managing satisfaction and loyalty in the service industry by Dubé, Laurette, Maute, Manfred F.

    Published in Psychology & marketing
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  6. 6
    The structure and determinants of consumer complaint intentions and behavior

    The structure and determinants of consumer complaint intentions and behavior by Maute, Manfred F., Forrester, William R.

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  7. 7
    The Impact Of Relationship Satisfaction On Attributions, Emotions, And Behaviors Following Service Failure

    The Impact Of Relationship Satisfaction On Attributions, Emotions, And Behaviors Following Service Failure by Forrester, William R., Maute, Manfred F.

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  8. 8
    Looking Backward To Costs And Forward To Rewards: The Influence Of Service Recovery And Relationship Structure On Customer Responses To Service Failure

    Looking Backward To Costs And Forward To Rewards: The Influence Of Service Recovery And Relationship Structure On Customer Responses To Service Failure by Maute, Manfred F.

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  9. 9
    Innovation as a socio-political process: An empirical analysis of influence behavior among new product managers

    Innovation as a socio-political process: An empirical analysis of influence behavior among new product managers by Maute, Manfred F., Locander, William B.

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  10. 10
    The effect of attribute qualities on consumer decision making: a causal model of external information search

    The effect of attribute qualities on consumer decision making: a causal model of external information search by Maute, Manfred F, Forrester, William R

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  11. 11
    Defensive Strategies for Managing Satisfaction and Loyalty in the Service Industry: ABSTRACT

    Defensive Strategies for Managing Satisfaction and Loyalty in the Service Industry: ABSTRACT by Dube, Laurette, Maute, Manfred F

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