Search Results - Mikolon, Sven

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  1. 1
    Disentangling the Differential Roles of Warmth and Competence Judgments in Customer-Service Provider Relationships

    Disentangling the Differential Roles of Warmth and Competence Judgments in Customer-Service Provider Relationships by Güntürkün, Pascal, Haumann, Till, Mikolon, Sven

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  2. 2
    Cents of self: How and when self-signals influence consumer value derived from choices of green products

    Cents of self: How and when self-signals influence consumer value derived from choices of green products by Dixon, Darcie, Mikolon, Sven

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  3. 3
    The Catch-22 of Countering a Moral Occupational Stigma in Employee-Customer Interactions

    The Catch-22 of Countering a Moral Occupational Stigma in Employee-Customer Interactions by Mikolon, Sven, Alavi, Sascha, Reynders, Anika

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  4. 4
    Don’t try harder: using customer inoculation to build resistance against service failures

    Don’t try harder: using customer inoculation to build resistance against service failures by Mikolon, Sven, Quaiser, Benjamin, Wieseke, Jan

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  5. 5
    The Complex Role of Complexity: How Service Providers Can Mitigate Negative Effects of Perceived Service Complexity When Selling Professional Services

    The Complex Role of Complexity: How Service Providers Can Mitigate Negative Effects of Perceived Service Complexity When Selling Professional Services by Mikolon, Sven, Kolberg, Anika, Haumann, Till, Wieseke, Jan

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  6. 6
    Seeing You Seeing Me: Stereotypes and the Stigma Magnification Effect

    Seeing You Seeing Me: Stereotypes and the Stigma Magnification Effect by Mikolon, Sven, Kreiner, Glen E., Wieseke, Jan

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  7. 7
    Multiple Identification Foci and Their Countervailing Effects on Salespeople's Negative Headquarters Stereotypes

    Multiple Identification Foci and Their Countervailing Effects on Salespeople's Negative Headquarters Stereotypes by Wieseke, Jan, Kraus, Florian, Ahearne, Michael, Mikolon, Sven

    Published in Journal of marketing
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  8. 8
    When salespeople develop negative headquarters stereotypes: performance effects and managerial remedies

    When salespeople develop negative headquarters stereotypes: performance effects and managerial remedies by Homburg, Christian, Wieseke, Jan, Lukas, Bryan A., Mikolon, Sven

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  9. 9
    Seeing you seeing me: Stereotypes and the stigma magnification effect

    Seeing you seeing me: Stereotypes and the stigma magnification effect by Sven Mikolon, Glen E. Kreiner, Jan Wieseke

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  10. 10
    Don’t try harder: using customer inoculation to build resistance against service failures

    Don’t try harder: using customer inoculation to build resistance against service failures by Sven Mikolon, Benjamin Quaiser, Jan Wieseke

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  11. 11
    The complex role of complexity: How service providers can mitigate negative effects of perceived service complexity when selling professional services

    The complex role of complexity: How service providers can mitigate negative effects of perceived service complexity when selling professional services by Sven Mikolon, Anika Kolberg, Till Haumann, Jan Wieseke

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