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Performance analytics for regulation in retail water utilities: Guiding asset management by identifying peers and targets
by
Vilarinho, Hermilio
,
D’Inverno, Giovanna
,
Nóvoa, Henriqueta
,
Camanho, Ana S.
Published in
Utilities policy
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The measurement of asset management performance of water companies
by
Vilarinho, Hermilio
,
D’Inverno, Giovanna
,
Nóvoa, Henriqueta
,
Camanho, Ana S.
Published in
Socio-economic planning sciences
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Water Utility Service Quality Index: A customer-centred approach for assessing the quality of service in the water sector
by
Vilarinho, Hermilio
,
Pereira, Miguel Alves
,
D’Inverno, Giovanna
,
Nóvoa, Henriqueta
,
Camanho, Ana S.
Published in
Socio-economic planning sciences
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Cost of quality: Evaluating cost-quality trade-offs for inspection strategies of manufacturing processes
by
Farooq, Muhammad Arsalan
,
Kirchain, Randolph
,
Novoa, Henriqueta
,
Araujo, Antonio
Published in
International journal of production economics
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ISO 9001:2015: the view from the conformity assessment community
by
Fonseca, Luis
,
Domingues, Pedro
,
Nóvoa, Henriqueta
,
Simpson, Paul
,
Sá, Joana dos Guimarães
Published in
Total quality management & business excellence
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Optimisation models for project selection in asset management: an application to the water sector
by
Vilarinho, Hermilio
,
Barbosa, Flávia
,
Nóvoa, Henriqueta
,
Silva, Jaime Gabriel
,
Yamada, Luciana
,
Camanho, Ana S.
Published in
International transactions in operational research
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Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposal
by
Fonseca, Luis Miguel
,
Cardoso, Maria Cristiana
,
Nóvoa, Maria Henriqueta
Published in
International journal of quality and service sciences
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An innovative approach for planning and execution of pre-experimental runs for Design of Experiments
by
Arsalan Farooq, Muhammad
,
Nóvoa, Henriqueta
,
Araújo, António
,
Tavares, Sergio M.O
Published in
European research on management and business economics
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ISO 9001:2015: the view from the conformity assessment community
by
Fonseca, Luis
,
Domingues, José Pedro Teixeira
,
Novoa, Henriqueta
,
Simpson, Paul
,
Sá, Joana dos Guimarães
Published in
Total quality management & business excellence
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A Proposal for a Public Transport Ticketing Solution based on Customers’ Mobile Devices
by
Ferreira, Marta Campos
,
Nóvoa, Henriqueta
,
Dias, Teresa Galvão
,
Cunha, João Falcão e
Published in
Procedia, social and behavioral sciences
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