Search Results - Sahin Basfirinci, Cigdem

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    An application of integrating SERVQUAL and Kano's model into QFD for logistics services: A case study from Turkey

    An application of integrating SERVQUAL and Kano's model into QFD for logistics services: A case study from Turkey by Baki, Birdogan, Sahin Basfirinci, Cigdem, Murat AR, Ilker, Cilingir, Zuhal

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  2. 2
    An application of integrating SERVQUAL and Kano's model into QFD for logistics services

    An application of integrating SERVQUAL and Kano's model into QFD for logistics services by Baki, Birdogan, Sahin Basfirinci, Cigdem, Murat AR, Ilker, Cilingir, Zuhal

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