Search Results - Shams, Ghazal

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  1. 1
    The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry

    The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry by Shams, Ghazal, Rehman, Mohsin Abdur, Samad, Sarminah, Rather, Raouf Ahmad

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  2. 2
    Exploring customer’s mobile banking experiences and expectations among generations X, Y and Z

    Exploring customer’s mobile banking experiences and expectations among generations X, Y and Z by Shams, Ghazal, Rehman, Mohsin Abdur, Samad, Sarminah, Oikarinen, Eeva-Liisa

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  3. 3
    Hospitality-based service recovery, outcome favourability, satisfaction with service recovery and consequent customer loyalty: an empirical analysis

    Hospitality-based service recovery, outcome favourability, satisfaction with service recovery and consequent customer loyalty: an empirical analysis by Shams, Ghazal, Rather, Raouf, Abdur Rehman, Mohsin, Lodhi, Rab Nawaz

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  4. 4
    Let’s get acquainted: an empirical study on takaful customer-service provider relationships from Saudi Arabian perspectives

    Let’s get acquainted: an empirical study on takaful customer-service provider relationships from Saudi Arabian perspectives by Osman, Ismah, Abdur Rehman, Mohsin, Mohy Ul Din, Sajid, Shams, Ghazal, Aziz, Khurram

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  5. 5
    Revisiting the corporate image through service quality and relationship marketing: an empirical evidence from Malaysian and Saudi Arabian Takaful customers

    Revisiting the corporate image through service quality and relationship marketing: an empirical evidence from Malaysian and Saudi Arabian Takaful customers by Abdur Rehman, Mohsin, Khan, Sadaf, Osman, Ismah, Aziz, Khurram, Shams, Ghazal

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  6. 6
    Chatbots on the Frontline: The Imperative Shift From a “One-Size-Fits-All” Strategy Through Conversational Cues and Dialogue Designs

    Chatbots on the Frontline: The Imperative Shift From a “One-Size-Fits-All” Strategy Through Conversational Cues and Dialogue Designs by Shams, Ghazal, Kim, Kawon

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  7. 7
    Enhancing service recovery satisfaction with chatbots: The role of humor and informal language

    Enhancing service recovery satisfaction with chatbots: The role of humor and informal language by Shams, Ghazal, Kim, Kawon Kathy, Kim, Kaeun

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  8. 8
    Precise Statistical Approach for Leaf Segmentation

    Precise Statistical Approach for Leaf Segmentation by Ghazal, Mohammed, Mahmoud, Ali, Shalaby, Ahmed, Shaker, Shams, Khelifi, Adel, El-Baz, Ayman

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    Conference Proceeding
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