Age and cohort effects: The American senior tourism market by Chen, Sandy C., Shoemaker, Stowe

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Hotel cleanliness: will guests pay for enhanced disinfection? by Zemke, Dina Marie V, Neal, Jay, Shoemaker, Stowe, Kirsch, Katie

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Segmenting the Mature Market: 10 Years Later by Shoemaker, Stowe

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A Patient Experience Course Syllabus: Integrating Service Sciences Research to Enhance Health-Care Delivery by Joshi, Priyanka D, Shoemaker, Stowe, Sullivan, Corrin C, Soman, Neelesh R

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Customer loyalty: the future of hospitality marketing by Shoemaker, Stowe, Lewis, Robert C

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Toward hospitable healthcare by Yesawich, Peter C., Shoemaker, Stowe

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Do More Experienced Gamblers Choose Slot Machines with Better Odds? A Large-Scale Multi-Armed Bandit Problem at a Casino by Hu, Ye, Shoemaker, Stowe

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Segmenting the U.S. Travel Market According to Benefits Realized by Shoemaker, Stowe

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A model of hospitality leadership competency for frontline and director-level managers: Which competencies matter more? by Shum, Cass, Gatling, Anthony, Shoemaker, Stowe

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Scent across a crowded room: Exploring the effect of ambient scent on social interactions by Zemke, Dina Marie V., Shoemaker, Stowe

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The Hospitality Deficit in Healthcare by Yesawich, Peter, Shoemaker, Stowe

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The Hospitality Culture Scale: A measure organizational culture and personal attributes by Dawson, Mary, Abbott, JeAnna, Shoemaker, Stowe

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Back to the future: progress and trends in hotel loyalty marketing by Tanford, Sarah, Shoemaker, Stowe, Dinca, Alexandra

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Creating strategic relationships with online travel agents to drive hotel room revenue: An OTA perspective by Raab, Carola, Berezan, Orie, Christodoulidou, Natasa, Jiang, Lan, Shoemaker, Stowe

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What Determines the Surgical Patient Experience? Exploring the Patient, Clinical Staff, and Administration Perspectives by Mazurenko, Olena, Zemke, Dina, Lefforge, Noelle, Shoemaker, Stowe, Menachemi, Nir

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Creating strategic relationships with online travel agents to drive hotel room revenue by Raab, Carola, Berezan, Orie, Christodoulidou, Natasa, Jiang, Lan, Shoemaker, Stowe

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A Sociable Atmosphere: Ambient Scent's Effect on Social Interaction by Zemke, Dina Marie, Shoemaker, Stowe

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Guest Editor's Note by Shoemaker, Stowe

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Three decades of revenue management: What's next? by Milla, Silvia, Shoemaker, Stowe

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Prediction of Senior Travelers’ Motorcoach Use from Demographic, Psychological, and Psychographic Characteristics by Baloglu, Seyhmus, Shoemaker, Stowe

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