Search Results - Surprenant, Carol

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  1. 1
    Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes

    Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes by Curran, James M., Meuter, Matthew L., Surprenant, Carol F.

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  2. 2
    A Role Theory Perspective on Dyadic Interactions: The Service Encounter

    A Role Theory Perspective on Dyadic Interactions: The Service Encounter by Solomon, Michael R., Surprenant, Carol, Czepiel, John A., Gutman, Evelyn G.

    Published in Journal of marketing
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  3. 3
    Predictability and Personalization in the Service Encounter

    Predictability and Personalization in the Service Encounter by Surprenant, Carol F., Solomon, Michael R.

    Published in Journal of marketing
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  4. 4
    An Investigation into the Determinants of Customer Satisfaction

    An Investigation into the Determinants of Customer Satisfaction by Churchill, Gilbert A., Surprenant, Carol

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  5. 5
    Predictability and Personalization in the Service Encounter

    Predictability and Personalization in the Service Encounter by Surprenant, Carol F., Solomon, Michael R.

    Published in Journal of marketing
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  6. 6
    The Transtheoretical Model of Behavior Change: An Empirical Investigation

    The Transtheoretical Model of Behavior Change: An Empirical Investigation by Greenlee, Timothy, Surprenant, Carol

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  7. 7
    A Role Theory Perspective on Dyadic Interactions: The Service Encounter

    A Role Theory Perspective on Dyadic Interactions: The Service Encounter by Solomon, Michael R., Surprenant, Carol, Czepiel, John A., Gutman, Evelyn G.

    Published in Journal of marketing
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  8. 8
    Evaluating relationships: are satisfaction and quality enough?

    Evaluating relationships: are satisfaction and quality enough? by Rosen, Deborah E, Surprenant, Carol

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  9. 9
    Evaluating relationships are satisfaction and quality enough

    Evaluating relationships are satisfaction and quality enough by Rosen, Deborah E., Surprenant, Carol

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  10. 10
    An Investigation into the Determinants of Customer Satisfaction

    An Investigation into the Determinants of Customer Satisfaction by Churchill, Gilbert A., Surprenant, Carol

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  11. 11
    Can Role Playing be Substituted for Actual Consumption

    Can Role Playing be Substituted for Actual Consumption by Surprenant, Carol, Churchill, Gilbert A

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