Search Results - Surprenant, Carol F.

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  1. 1
    Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes

    Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes by Curran, James M., Meuter, Matthew L., Surprenant, Carol F.

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  2. 2
    Predictability and Personalization in the Service Encounter

    Predictability and Personalization in the Service Encounter by Surprenant, Carol F., Solomon, Michael R.

    Published in Journal of marketing
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    Predictability and Personalization in the Service Encounter

    Predictability and Personalization in the Service Encounter by Surprenant, Carol F., Solomon, Michael R.

    Published in Journal of marketing
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