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Rapport building during retail encounters with embarrassed clients
by
d'Abreu, Iracema Medeiros
,
Troccoli, Irene Raguenet
,
Sauerbronn, João Felipe Rammelt
Published in
The Journal of personal selling & sales management
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The Journal Of Personal Selling & Sales Management
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Beziehungsmarketing
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Critical Incident Technique
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Retail Encounters
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