Service by Ndung'u, Thumbi, Joyce, Johanna A, Wu, Chuan, Merad, Miriam, Rabinovich, Gabriel A, Rossjohn, Jamie, Haniffa, Muzlifah, Jameson, Stephen C

Empirical benchmarking of virtual service centers' service quality: a case of a large telecom service provider in India by Kukreti, Kamlesh, Ganguly, Kunal, Samad, Taab Ahmad

Providing health services effectively during the first wave of COVID-19: A cross-country comparison on planning services, managing cases, and maintaining essential services by Webb, Erin, Hernández-Quevedo, Cristina, Williams, Gemma, Scarpetti, Giada, Reed, Sarah, Panteli, Dimitra

Service Provider’s Experiences of Service Separation: The Case of Telehealth by Green, Teegan, Hartley, Nicole, Gillespie, Nicole

Integrating HIV services and other health services: A systematic review and meta-analysis by Bulstra, Caroline A., Hontelez, Jan A. C., Otto, Moritz, Stepanova, Anna, Lamontagne, Erik, Yakusik, Anna, El-Sadr, Wafaa M., Apollo, Tsitsi, Rabkin, Miriam, Atun, Rifat, Bärnighausen, Till

Tourists’ Attitudes toward the Use of Artificially Intelligent (AI) Devices in Tourism Service Delivery: Moderating Role of Service Value Seeking by Chi, Oscar Hengxuan, Gursoy, Dogan, Chi, Christina G.

Addressing Racism in Preventive Services: Methods Report to Support the US Preventive Services Task Force by Lin, Jennifer S, Hoffman, Lynn, Bean, Sarah I, O’Connor, Elizabeth A, Martin, Allea M, Iacocca, Megan O, Bacon, Olivia P, Davies, Melinda C

Service trade restrictiveness and foreign direct investment—Evidence from greenfield FDI in business services by Jungmittag, Andre, Marschinski, Robert

Servitization of global service network actors – A contingency framework for matching challenges and strategies in service transition by Reim, Wiebke, Sjödin, David R., Parida, Vinit

Service triads: A research agenda for buyer–supplier–customer triads in business services by Wynstra, Finn, Spring, Martin, Schoenherr, Tobias

Conceptualizing Services and Service Innovation: A Practice Theory Study of the Swedish Music Market by Skålén, Per, Gummerus, Johanna

Group Service or Individual Service? Differentiated Pricing for a Private or Public Service Provider by Zhou, Wenhui, Gan, Yanhong, Huang, Weixiang, Guo, Pengfei

Is private production of public services cheaper than public production? A meta-regression analysis of solid waste and water services by Bel, Germà, Fageda, Xavier, Warner, Mildred E.

Digital service orientation: unlocking servitization in service operations and service sales by Sklyar, Alexey, Sörhammar, David, Kowalkowski, Christian, Tronvoll, Bård

“Futurizing” smart service: implications for service researchers and managers by Wuenderlich, Nancy V, Heinonen, Kristina, Ostrom, Amy L, Patricio, Lia, Sousa, Rui, Voss, Chris, Lemmink, Jos G.A.M

Intention to use analytical artificial intelligence (AI) in services – the effect of technology readiness and awareness by Flavián, Carlos, Pérez-Rueda, Alfredo, Belanche, Daniel, Casaló, Luis V

How Big Data Analytics Enables Service Innovation: Materiality, Affordance, and the Individualization of Service by Lehrer, Christiane, Wieneke, Alexander, vom Brocke, Jan, Jung, Reinhard, Seidel, Stefan

The service concept - a missing link in lean for services by van Assen, M.F., Lameijer, B.A.

Robots do not judge: service robots can alleviate embarrassment in service encounters by Holthöwer, Jana, van Doorn, Jenny

The role of service innovation in the market orientation—new service performance linkage by Cheng, Colin C., Krumwiede, Dennis