Going the Extra Mile: Perceived Self-Efficacy, Family-Work Enrichment, Promotion Focus, and Organisational Citizenship Behaviour

Drawing on control theory, this paper moves closer to understanding the individual antecedents of employee citizenship behaviours. It explores the combined effect of three antecedents – job self-efficacy, family-work enrichment, and promotion focus – on service delivery organisational citizenship be...

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Bibliographic Details
Published in:Društvena istraživanja 2020-10, Vol.29 (4), p.599-619
Main Authors: Gashi Tresi, Diellza, Mihelič, Katarina Katja
Format: Article
Language:English
Subjects:
Behavior
Behaviorism
Call centers
Citizenship
Control theory
Employees
Family work relationship
Human Resources in Economy
Organizational Psychology
Self-efficacy
Service industries
Socio-Economic Research
Teams
Work experience
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Summary:Drawing on control theory, this paper moves closer to understanding the individual antecedents of employee citizenship behaviours. It explores the combined effect of three antecedents – job self-efficacy, family-work enrichment, and promotion focus – on service delivery organisational citizenship behaviour. Moderated Hierarchical Regression Modelling is performed on a sample of 198 call centre employees. The findings show a U-shaped curvilinear relationship between job self-efficacy and service delivery organisational citizenship behaviour for those employees who experience family-work enrichment. The results also confirm the three-way interaction of job self-efficacy, family-work enrichment, and promotion focus as joint predictors of citizenship behaviour. Theoretical implications are outlined along with practical steps for employers motivated to encourage citizenship behaviours in their teams, departments and sectors.
ISSN:1330-0288
1848-6096
DOI:10.5559/di.29.4.05