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Exploring telework innovation’s value for news workers
This chapter offers a framework for examining the advantages and challenges associated with a significant innovation in newsroom work that emerged during the Covid-19 crisis: the introduction of teleworking. Applying service innovation research perspectives, which emphasise that innovations should c...
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Main Authors: | , , |
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Format: | Book |
Language: | English |
Online Access: | Request full text |
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Summary: | This chapter offers a framework for examining the advantages and challenges
associated with a significant innovation in newsroom work that emerged during
the Covid-19 crisis: the introduction of teleworking. Applying service innovation
research perspectives, which emphasise that innovations should create value for
all stakeholders, our study explores how news workers experienced the swift
and extensive shift to digital work modes during lockdowns and periods of strict
social distancing. The analysis, based on interviews with reporters, developers,
and newsroom managers in three leading newspaper companies in Norway,
shows how working at a distance by means of digital tools generated complex
and ambiguous value experiences among news workers. Based on this, we argue
that future research applying service innovation perspectives on journalism needs
to pay more attention to the value of innovations for employees. Otherwise, this
research risks overlooking a stakeholder group which plays a key role in news
media’s service provision to the public. |
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