A Reputation Built in 60 Years, Gone in 60 Seconds: How to Get It Back

There's a Dutch proverb that says, “Trust comes in by foot and leaves on horseback.” Trust still takes time to build, but it can be lost faster than ever. Daphne Utilities, which serves about 22,000 customers in Daphne, Ala., had earned trust from its community, but when crisis struck the utili...

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Bibliographic Details
Published in:Opflow (Denver, Colo.) Colo.), 2022-10, Vol.48 (8), p.8-9
Main Authors: Coppels, Samantha, Villegas, Samantha
Format: Magazinearticle
Language:English
Subjects:
Alabama
Bays
Environment
Personnel
Sanitary Sewers
Treatment Plants
Utilities
Utility Management
Wastewater
Online Access:Get full text
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Summary:There's a Dutch proverb that says, “Trust comes in by foot and leaves on horseback.” Trust still takes time to build, but it can be lost faster than ever. Daphne Utilities, which serves about 22,000 customers in Daphne, Ala., had earned trust from its community, but when crisis struck the utility in 2018, that trust disappeared.
ISSN:0149-8029
1551-8701
DOI:10.1002/opfl.1729