Relationship management and employee performance in non-profit-making organisations: empirical findings from Ghana and Nigeria

• Published in: SN Business & Economics 2022-08, Vol.2 (9), Article 127
• Main Author: Asumah, Sampson
• Format: Article
• Language: English
• Subjects: Business and Management; Economics; Finance; Original Article
• ISSN: 2662-9399; 2662-9399
• DOI: 10.1007/s43546-022-00298-z

This study assessed the applicability of Elton Mayo’s Human Relations Theory to non-profit-making organisations in developing countries. Using web-based questionnaires, 454 respondents were drawn from the education and health sectors of Ghana and Nigeria. All analyses were done using IBMSPSS Statistics version 22. The multiple regression model was fit to examine the influence of Employee relationship management (ERM) on the performance of employees of non-profit-making organisations. Findings from the study showed that ERM dimensions of communication, conflict and grievances resolution, and shared goals and values had a positive significant association with the performance of employees of non-profit-making organisations in developing countries. Hence, it was concluded that not only profit-making organisations require effective ERM but also non-profit-making organisations particularly those within the health and education sectors. Managers in these sectors are, therefore, encouraged to always ensure effective ERM as they are vital for employees performance. This study is one of the first to advance a comprehensive conceptual model that tests joint effect of communication, teamwork, conflict and grievances resolution, mutual trust, and shared goals and values on employee performance within the context of non-profit-making organisations in a developing country.