Student experience in academic libraries: analysis of intellectual structure and opportunities for future research

• Published in: The Journal of academic librarianship 2024-05, Vol.50 (3), p.102878, Article 102878
• Main Authors: Rabelo, Carolina A., Teixeira, Jorge Grenha, Mendes, Glauco H.S.
• Format: Article
• Language: English
• Subjects: Academic libraries; Bibliometric analysis; Service design; Student experience; Thematic analysis
• ISSN: 0099-1333; 1879-1999
• DOI: 10.1016/j.acalib.2024.102878

In recent years, student experience (SX) has drawn the attention of researchers and librarians due to its impact on student engagement and, eventually, academic success. This study aims to explore the intellectual structure of literature focusing on the student experience with academic libraries. Through bibliometric and thematic analyses, we analyzed a sample of 160 articles published between 1995 and 2022. The findings underscore the multifaceted nature of SX research regarding academic libraries. Its intellectual structure unveils six predominant themes: (1) international students' experience; (2) servicescape and service design; (3) impact of technologies; (4) information literacy; (5) psychological and emotional aspects; and (6) engagement and motivation. Additionally, we propose a future research agenda, shedding light on prevalent theories and underexplored topics. This study serves as a valuable resource for researchers and librarians seeking insights into the nuances of SX in academic library settings. In particular, the identification of research clusters and opportunities can assist researchers in better positioning their studies and finding connections across several theoretical lenses and approaches.