Drivers of organizational adoption of automation

•Organizational adoption of automation is made possible by technological progress•Labor shortage, due to demographic change, livability, and labor mobility, calls for automation.•Customer characteristics and culture determine how automation is designed and implemented.•Transformational leadership is...

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Bibliographic Details
Published in:Annals of tourism research 2022-03, Vol.93, p.103308, Article 103308
Main Authors: Tussyadiah, Iis P., Tuomi, Aarni, Ling, Erin Chao, Miller, Graham, Lee, Geunhee
Format: Article
Language:English
Subjects:
Artificial intelligence
Automation
Innovation
Labor shortage
Technology adoption
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Summary:•Organizational adoption of automation is made possible by technological progress•Labor shortage, due to demographic change, livability, and labor mobility, calls for automation.•Customer characteristics and culture determine how automation is designed and implemented.•Transformational leadership is key to successful realization of business model innovation.•These factors can be employed to improve adoption of best practices of automation in tourism.
ISSN:0160-7383
1873-7722
DOI:10.1016/j.annals.2021.103308