Accounting for the value expectations of customers: Re-imagining the Integrated Reporting initiative

•There is an avenue for re-imagining Integrated Reporting in a progressive manner.•The IR framework is weak in its conception of value creation and business models.•Customers are an under-emphasised stakeholder within the IR initiative.•The growing power of customers will hold businesses to be more...

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Bibliographic Details
Published in:Critical perspectives on accounting 2021-12, Vol.81, p.102244, Article 102244
Main Authors: Roslender, Robin, Nielsen, Christian
Format: Article
Language:English
Subjects:
Business models
Customer value creation and delivery
Integrated Reporting
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Summary:•There is an avenue for re-imagining Integrated Reporting in a progressive manner.•The IR framework is weak in its conception of value creation and business models.•Customers are an under-emphasised stakeholder within the IR initiative.•The growing power of customers will hold businesses to be more accountable.•The value expectations of customers are a credible basis for re-imagining IR. This paper contributes to the critique of Integrated Reporting as a prelude to begin to re-imagine it as a potentially progressive development. Although it is possible to identify a number of important grounds on which to reject Integrated Reporting as an initiative of this sort, the paper pursues a further excavation of two key Integrated Reporting components, value creation and the business model, and identifies the customer and her/his value expectations as a credible basis for re-imagining Integrated Reporting in a more positive fashion.
ISSN:1045-2354
1095-9955
DOI:10.1016/j.cpa.2020.102244