Antecedents of continued use intention of e-hailing apps from the passengers' perspective

E-Hailing Apps (EHA) – mobile device software to order any form of transportation pick up – have become very popular in society due to the swift proliferation of smartphones worldwide. Thus, the scope of this article is to ascertain the antecedents of continued use intention of EHA from the passenge...

Full description

Saved in:
Bibliographic Details
Published in:Journal of high technology management research 2018-11, Vol.29 (2), p.204-215
Main Authors: Joia, Luiz Antonio, Altieri, Diego
Format: Article
Language:English
Subjects:
Adoption of technology
Apps
E-hailing apps
Mobile commerce
Smartphones
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:E-Hailing Apps (EHA) – mobile device software to order any form of transportation pick up – have become very popular in society due to the swift proliferation of smartphones worldwide. Thus, the scope of this article is to ascertain the antecedents of continued use intention of EHA from the passengers' standpoint. To achieve this, a meta-model was developed via a theoretical background based on theories of information system adoption, diffusion of innovation, trust in virtual environments and user satisfaction, as well as research hypotheses. By applying structural equation modelling in data collected via a web survey, the theoretical meta-model and research hypotheses were tested. It was established that perceived utility, compatibility, relative advantage and trust are antecedents of user satisfaction with EHA, this factor being an antecedent of the continued use intention of same. Lastly, it was found that subjective norms have a direct and statistically significant impact on the continued use intention of EHA.
ISSN:1047-8310
1879-1638
DOI:10.1016/j.hitech.2018.09.006