Adopting emerging information technology: A new affordances process framework

The adoption of emerging IT in organizations often involves dealing with high levels of uncertainty. In response to this challenge, we propose a framework that combines affordances theory and the resource orchestration process to explain the steps that organizations take to actualize the affordances...

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Bibliographic Details
Published in:International journal of information management 2024-06, Vol.76, p.102772, Article 102772
Main Authors: Strauss, Luisa Mariele, Klein, Amarolinda Zanela, Scornavacca, Eusebio
Format: Article
Language:English
Subjects:
Adoption process
Affordances
Big data analytics
Emerging IT
Resource orchestration
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Summary:The adoption of emerging IT in organizations often involves dealing with high levels of uncertainty. In response to this challenge, we propose a framework that combines affordances theory and the resource orchestration process to explain the steps that organizations take to actualize the affordances of emerging IT. Our framework is supported by empirical data gathered from three case studies involving organizations that implemented big data analytics (BDA). We introduce a novel phase in the affordances process called affordances preparation. This phase occurs between affordances perception and affordances actualization and explains how organizations bridge the gap between their existing capabilities and resources and those required to use emerging IT, such as BDA. During this preparation stage, the organizations studied engaged in orchestration processes that combined external and internal resources and technologies, creating autonomous organizational structures to implement BDA. Additionally, these organizations invested in training, consulting, and outsourcing, embracing new development methods within multidisciplinary teams with user involvement. These actions resulted in the cultural changes necessary for fostering a data-driven culture in these organizations. •Examines emergent IT adoption via Affordances and Resource Orchestration.•Explain how organizations generate capabilities to adopt emergent IT.•Propose a preparation stage in the affordances process.•Reveal nonlinear causal-temporal relationships in affordances process.•Provides insights on how organizations can prepare to adopt emergent IT.
ISSN:0268-4012
1873-4707
DOI:10.1016/j.ijinfomgt.2024.102772