Maximizing student satisfaction in education: Instagram's role in motivation, communication, and participation

• Published in: The international journal of management education 2024-11, Vol.22 (3), p.101045, Article 101045
• Main Authors: González-Mohíno, Miguel, Ramos-Ruiz, José E., López-Castro, José Antonio, García-García, Lucía
• Format: Article
• Language: English
• Subjects: Communication and participation; Instagram; Motivation; Satisfaction
• ISSN: 1472-8117
• DOI: 10.1016/j.ijme.2024.101045

Educators from various disciplines are using interactive components and brief videos in social media to create engaging and effective learning experiences. This study examines the integration of Instagram in higher education, focusing on short videos to teach economic concepts. Although social media's potential to enhance learning is recognized, there is limited understanding of its impact on communication, participation, and motivation among students. This research fills this gap by exploring the most effective ways to use Instagram to improve these aspects, aiming to increase student satisfaction. We present an exploratory theoretical model and test it on 338 Business Administration students. Using structural equation modeling with partial least squares (PLS-SEM), we analyze the relationships between Instagram usage, communication, participation, and motivation as predictors of student satisfaction. This approach is relevant for educators seeking to enhance student engagement through digital methods and offers a framework for further research. The findings reveal a significant correlation between Instagram usage and improved communication, participation, and motivation, leading to higher student satisfaction. This study contributes to the literature by providing empirical evidence of Instagram's positive impact on learning experiences and offers a theoretical model to guide future research and strategy development in educational settings. •Instagram shows positive influence on educational communication and motivation.•Participation on Instagram is not directly associated with satisfaction.•Emphasizes the importance of strategically integrating Instagram in education.•Instagram is effective for teaching complex concepts with short videos.•Results underscore the potential of Instagram as an innovative educational tool.