Do organizational citizenship behaviors lead to information system success?

We adapted a model in organizational theory to determine whether organizational citizenship behaviors (OCBs) of system implementation teams influenced that organization's integration climate and improved their project management, resulting in successful system implementation. Surveys were elici...

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Bibliographic Details
Published in:Information & management 2008-09, Vol.45 (6), p.394-402
Main Authors: Yen, HsiuJu Rebecca, Li, Eldon Y., Niehoff, Brian P.
Format: Article
Language:English
Subjects:
Information system success
Integration climate
Organizational citizenship behaviors
Project management
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Summary:We adapted a model in organizational theory to determine whether organizational citizenship behaviors (OCBs) of system implementation teams influenced that organization's integration climate and improved their project management, resulting in successful system implementation. Surveys were elicited from 254 system users in various business organizations that had implemented large-scale IS in the previous year; the analysis of their responses provided support for our model, suggesting that the OCB of the implementation team created a higher level of integration climate and more effective project management, and that these in turn influenced information system success. Implications for researchers and managers are discussed and limitations are identified.
ISSN:0378-7206
1872-7530
DOI:10.1016/j.im.2008.04.004