Refining and extending task–technology fit theory: Creation of two task–technology fit scales and empirical clarification of the construct

Research on task–technology fit (TTF) theory is in need of refinement that is centered around (1) conceptualizations of TTF, (2) operationalizations of TTF, (3) an oversight of “misfit,” and (4) an overemphasis on direct effects. We review TTF to place it in the broader nomological net of related co...

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Bibliographic Details
Published in:Information & management 2019-09, Vol.56 (6), p.103134, Article 103134
Main Authors: Howard, Matt C., Rose, Julia C.
Format: Article
Language:English
Subjects:
Scale development
Task-technology fit
Task-technology misfit
Theory development
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Summary:Research on task–technology fit (TTF) theory is in need of refinement that is centered around (1) conceptualizations of TTF, (2) operationalizations of TTF, (3) an oversight of “misfit,” and (4) an overemphasis on direct effects. We review TTF to place it in the broader nomological net of related constructs. We differentiate task–technology misfit (TTM) from TTF, and we distinguish two types of TTM, “Too Little” and “Too Much.” Then, we undergo a four-study process to create two satisfactory scales. Finally, we perform two empirical studies to confirm our three-dimensional conceptualization of TTF and TTM in the larger TTF theory framework.
ISSN:0378-7206
1872-7530
DOI:10.1016/j.im.2018.12.002