Dual effects of social support seeking in patient-centric online healthcare communities: A longitudinal study

This study investigates exploratory and purposeful social support-seeking behaviors in the patient-centric online healthcare community (POHC). The antecedents and varying effects of the two behaviors on uncertainties in diagnosis and treatment are examined. Two rounds of field surveys are conducted...

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Published in:Information & management 2020-12, Vol.57 (8), p.103270, Article 103270
Main Authors: Liu, Na, Tong, Yu, Chan, Hock Chuan
Format: Article
Language:English
Subjects:
Health severity
Information credibility
Online healthcare communities
Social identity
Social support seeking
Uncertainty in illness
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cited_by cdi_FETCH-LOGICAL-c294t-d12a17fa62a934aae24e4e944cf19794709fe80a0e51a84688fb6cf30ca1986c3
cites cdi_FETCH-LOGICAL-c294t-d12a17fa62a934aae24e4e944cf19794709fe80a0e51a84688fb6cf30ca1986c3
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description This study investigates exploratory and purposeful social support-seeking behaviors in the patient-centric online healthcare community (POHC). The antecedents and varying effects of the two behaviors on uncertainties in diagnosis and treatment are examined. Two rounds of field surveys are conducted among users in three POHCs. Findings indicate that exploratory and purposeful social support-seeking behaviors exert varying effects on the change in uncertainty in illness and are influenced differently by the perceived information credibility of users, their identification with a community, and the perceived severity of their illness.
doi_str_mv 10.1016/j.im.2020.103270
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source Elsevier:Jisc Collections:Elsevier Read and Publish Agreement 2022-2024:Freedom Collection (Reading list)
subjects Health severity
Information credibility
Online healthcare communities
Social identity
Social support seeking
Uncertainty in illness
title Dual effects of social support seeking in patient-centric online healthcare communities: A longitudinal study
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