Pathways to individual performance: Examining the interplay between knowledge bases and repository kms use

• Published in: Information & management 2021-11, Vol.58 (7), p.103498, Article 103498
• Main Authors: Iyengar, Kishen, Sweeney, Jeffrey, Montealegre, Ramiro
• Format: Article
• Language: English
• Subjects: It use; Knowledge management; Knowledge management systems; Knowledge repositories; Professional experience; Team membershipintroduction; Usage frequency; Usage intensity
• ISSN: 0378-7206; 1872-7530
• DOI: 10.1016/j.im.2021.103498

The aims of this study are to gain further insight into the contingent performance effects of repository knowledge management systems (KMS) use. While prior research has laid the foundations, a nuanced understanding of the interplay between the individual's personal and social knowledge bases and KMS usage behaviors is missing. Drawing from prior information systems literature, we identify two components of KMS use, usage frequency and usage intensity. We examine the influence of knowledge bases on individual performance, and the moderating influence of the usage behaviors. We test the hypothesized research model on usage and performance data from 18,219 real estate agents. We find support for different pathways to individual performance based on configurations of knowledge bases and usage behavior. Overall, the study provides an integrated view of the interplay between the three constituents of technology-based learning – cognition, behavior, and performance.