Passengers satisfaction with the technologies used in smart airports: An empirical study from a gender perspective

•Air transport infrastructures are a pillar of the destinations competitiveness.•Technology supports passenger experience.•Women show a higher appreciation for technology use in the airport processes.•Gender differences influence traveller satisfaction at Smart Airports.•Socio-demographic factors in...

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Published in:Journal of air transport management 2023-03, Vol.107, p.102347, Article 102347
Main Authors: Rubio-Andrada, Luis, Celemín-Pedroche, María Soledad, Escat-Cortés, María-Dolores, Jiménez-Crisóstomo, Abel
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description •Air transport infrastructures are a pillar of the destinations competitiveness.•Technology supports passenger experience.•Women show a higher appreciation for technology use in the airport processes.•Gender differences influence traveller satisfaction at Smart Airports.•Socio-demographic factors influence traveller satisfaction at Smart Airports.
doi_str_mv 10.1016/j.jairtraman.2022.102347
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title Passengers satisfaction with the technologies used in smart airports: An empirical study from a gender perspective
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