Wake up and search for coffee: Considering the circadian rhythm of consumers on online marketplaces

Online marketplaces are characterised by rapid product updates and understanding consumer variety-seeking behaviour (VSB) is paramount for brands operating in this landscape. The literature, however, has fallen short of considering that consumers’ optimal stimulation level (OSL) may vary based on th...

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Bibliographic Details
Published in:Journal of business research 2024-11, Vol.184, p.114901, Article 114901
Main Authors: Liang, Zhouyang, Angelopoulos, Spyros, Zuo, Meihua, Ou, Carol X.J.
Format: Article
Language:English
Subjects:
Circadian rhythm
Consumer heterogeneity
Hierarchical Bayesian Model
Transaction records
Variety-seeking behaviour
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Summary:Online marketplaces are characterised by rapid product updates and understanding consumer variety-seeking behaviour (VSB) is paramount for brands operating in this landscape. The literature, however, has fallen short of considering that consumers’ optimal stimulation level (OSL) may vary based on their degree of stimulus–response to the heterogeneity of circadian rhythm. We draw upon the OSL theory and delve into the interplay between VSB and circadian rhythm heterogeneity, uncovering patterns and their relationship for data-driven decision-making. By employing real-world data from an online marketplace, we reveal that VSB peaks in the early mornings, while gradually tapering off. We also find that older consumers exhibit heightened VSB in the afternoons and early mornings compared to younger ones. Conversely, during the evenings, males display greater VSB than females. Our findings contradict existing theoretical intuition and contemporary industry practices, while by considering them, brands can gain a competitive advantage on online marketplaces.
ISSN:0148-2963
DOI:10.1016/j.jbusres.2024.114901