Learning to empathize with users through design thinking in hybrid mode: Insights from two educational case studies

• Published in: The Journal of systems and software 2024-01, Vol.207, p.111831, Article 111831
• Main Authors: Levy, Meira, Hadar, Irit
• Format: Article
• Language: English
• Subjects: Design thinking (DT); Education; Empathy; Hybrid work; Requirements engineering; Web platform
• ISSN: 0164-1212; 1873-1228
• DOI: 10.1016/j.jss.2023.111831

COVID-19 has imposed new educational challenges, including the need to prepare students to the new era of hybrid work. This research aimed to shed new light on the manner in which students learn and practice hybrid work in educational settings. To this end, two educational studies were performed, for examining students practicing design thinking (DT) in hybrid mode and the development of their empathy skills during this experience. The main case study was conducted in an academic hackathon-like course, where students addressed loneliness-related challenges during four full days using a configured web platform. In a follow-up case study, the adaptability of this approach to small-scale settings of a 90-minute DT workshop was explored. The students filled in questionnaires, which examined their empathy development in three dimensions: Skill, Orientation, and Being. The findings show the benefits of the web platform and the extent to which these academic educational programs fostered empathy and innovation and highlights the challenges, opportunities, and benefits of fostering new educational programs that allow hybrid participation, involving external stakeholders, and guide the students to handle real challenges. Such hybrid academic programs can prepare students for the hybrid, multidisciplinary work reality towards developing human-centered solutions. •Description of hybrid events of design thinking (DT) education (large & small).•Detailed description of the web platform used in the large-scale hybrid event.•Analysis of the events demonstrates the development of empathy capabilities.•Challenges, opportunities, and benefits of hybrid educational programs.