Exit or stay: A critical incident analysis of decision-making in conflict-torn countries

Deploying small world representation logic, we examine the context-specific factors that inform managerial decision-making in conflict-torn countries. Drawing on insights from thirty-one managers, we spotlight nine higher-order heuristics that commonly inform MNEs’ mental representations and their m...

Full description

Saved in:
Bibliographic Details
Published in:Journal of world business : JWB 2023-06, Vol.58 (4), p.101459, Article 101459
Main Authors: Cornwell, Arrian A D, Arakpogun, Emmanuel Ogiemwonyi, Thomson, Mary E.
Format: Article
Language:English
Subjects:
Context-specific factors
Critical incident analysis
Decision-making
Heuristics
Small world representations
Violent conflict
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Deploying small world representation logic, we examine the context-specific factors that inform managerial decision-making in conflict-torn countries. Drawing on insights from thirty-one managers, we spotlight nine higher-order heuristics that commonly inform MNEs’ mental representations and their managers’ decision to exit or stay. These heuristics were identified by categorising the commonalities arising from our respondents’ accounts on what information they search for (discovery heuristics) and how it was evaluated (evaluation heuristics). We discovered that information accessibility, conditioned by firms’ in-country experiences, is paramount. Furthermore, since employees are strategy shapers, they can undermine the resilience-enhancing benefits of operational flexibility in conflict-torn countries.
ISSN:1090-9516
DOI:10.1016/j.jwb.2023.101459