Addressing Abusive Behavior from Patients and Families: Top Performance-Changing Strategies for Health care Leaders

Based on contemporary research and our experiences working with hundreds of health care clients, this article provides a forum for health care leaders to understand and engage their staff in more effectively intervening regarding patient and family abusive behavior. We take a prescriptive approach b...

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Bibliographic Details
Published in:Nurse leader 2023-06, Vol.21 (3), p.e1-e6
Main Authors: Thompson, Renee, Kusy, Mitchell
Format: Article
Language:English
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Summary:Based on contemporary research and our experiences working with hundreds of health care clients, this article provides a forum for health care leaders to understand and engage their staff in more effectively intervening regarding patient and family abusive behavior. We take a prescriptive approach by sharing a model that provides a context for engaging evidence-based strategies for de-escalation and systems approaches.
ISSN:1541-4612
1541-4620
DOI:10.1016/j.mnl.2023.02.006