How Digital Knowledge Management and The Mediation of Employee Commitment Support Business Continuity: A Conceptual Model

In Society 5.0, the issues and resiliences of data loss, medical records dissemination, and poor knowledge management become critical for the healthcare industry and its stakeholders, which may jeopardize business continuity and become the grounds for problems such as decreased employee performance...

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Bibliographic Details
Published in:Procedia computer science 2024, Vol.234, p.674-682
Main Authors: Panduwiyasa, Haryasena, Yanis, Rifqi Zaidan Irsyad, Puspitasari, Warih
Format: Article
Language:English
Subjects:
Business Continuity
Digital Knowledge Management
Employee Commitment
Employee Engagement
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Summary:In Society 5.0, the issues and resiliences of data loss, medical records dissemination, and poor knowledge management become critical for the healthcare industry and its stakeholders, which may jeopardize business continuity and become the grounds for problems such as decreased employee performance and leadership gaps. This study seeks to design a conceptual model of the relationship between Digital Knowledge Management (DKM) availability and organizational management, which is based on a supportive environment and dynamic leadership and mediated by employee commitment that contributes to business continuity in the healthcare industry. Primary data was gathered through observation and literature review to evaluate the synergy between DKM and employee commitment to business continuity.
ISSN:1877-0509
1877-0509
DOI:10.1016/j.procs.2024.03.053